Safaricom CEO Peter Ndegwa has apologized for the network outage that happened on June 25, attributing it to the failure of the two undersea cables instrumental in giving internet connectivity. The case affected not only them but also the bigger region, knocking out Internet services in a number of countries. Mr. Ndegwa has assured customers that they are working to see the full restoration of service promptly.
He also addressed the issue of the privacy of the clients, saying Safaricom abides by the stringent Data Protection Act in Kenya and does not give any information on its subscribers unless ordered by the court. The story came forth amidst speculations that were rife on social media, which the telecom had rubbished, alleging leakage of customer data.
He thanked all peaceful protesters who have been exercising their rights and condoled with those who were affected in the tragic events during demonstrations that were marked with anti-tax protests in Kenya. He said Safaricom remains committed to serving all Kenyans impartially.
Contrariwise, Communications Authority Director General David Mugonyi came out to dismiss any speculations of an impending internet shutdown and expressed the authority’s commitment to upholding rights that are enshrined in the constitution and to the development of Kenya’s digital economy. He called for responsible digital usage within legal boundaries.
This case follows a recent technical glitch in January that also faced Safaricom’s M-Pesa service, clearly portraying how important telecommunications are to Kenya’s economy and even more so, how proper infrastructure management is necessary.
Leave a Reply